Milpitas, Calif., November 25, 2015 – SanDisk Corporation (NASDAQ: SNDK), a global leader in flash storage solutions, today announced Urvashi Sheth, who leads the company’s global customer care team, has been named a 2015 1to1 Media Customer Champion award recipient for implementing innovative, customer-focused strategies throughout SanDisk that have positively impacted the bottom line.
“This award honors the determination and creative approach Urvashi and our entire global customer service team have taken to create outstanding support for all our customers,” said Shuki Nir, senior vice president, corporate marketing and general manager, retail, SanDisk. “Their best-in-class work ensures we deliver the highest level of service to our customers, as demonstrated by the consistently high satisfaction ratings and the loyalty to our brand.”
SanDisk Global Customer Care enables effortless interactions with the company’s customers in 16 languages and through a variety of channels, including mobile-enabled knowledge base, email, chat, SMS, phone and social media. In addition, Sheth and her team began offering product warranty replacement through online submission in the U.S. and EMEA earlier this year, reducing fulfillment time by 27 percent and increasing reported customer satisfaction by 7 percent.
"We take great pride in the fact that so many people and businesses around the world trust SanDisk products,” said Sheth, senior director of global customer care, SanDisk. “Continuous improvement, understanding of our culturally diverse audience, and laser-sharp focus on service and support quality sets my team apart and truly delivers an outstanding experience.”
“1to1 Media’s Customer Champions is a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies,” said Mila D’Antonio, editor-in-chief of 1to1 Media.
Now in its 11th year, the 1to1 Media Customer Champions program recognizes customer-centric leaders who use innovative approaches to instill customer-focused strategies throughout their organizations and can demonstrate a positive bottom-line impact from doing so. This award marks the second consecutive year SanDisk has been recognized by 1to1 Media for its outstanding global customer experience. In 2014, 1to1Media and Gartner recognized SanDisk’s Global Customer Care team as a Gold Winner of their CRM Excellence Award.1
SanDisk Corporation (NASDAQ: SNDK), a Fortune 500 and S&P 500 company, is a global leader in flash storage solutions. For more than 25 years, SanDisk has expanded the possibilities of storage, providing trusted and innovative products that have transformed the electronics industry. Today, SanDisk’s quality, state-of-the-art solutions are at the heart of many of the world's largest data centers, and embedded in advanced smartphones, tablets and PCs. SanDisk’s consumer products are available at hundreds of thousands of retail stores worldwide. For more information, visit www.sandisk.com.
About 1to1 Media
1to1® Media is THE online destination for customer strategy resources to help organizations optimize their customer experience and realize the greatest value from their customers. 1to1 Media provides resources including in-depth articles, infographics, blogs, webinars, and whitepapers that help senior executives to drive change and make customer-based initiatives the centerpiece of their strategies.
1to1 Media's Weekly Digest delivers best practices, trends, and articles that highlight customer-focused initiatives to drive bottom-line impact.1to1 Media’s annual awards programs, The Gartner & 1to1 Media CRM Excellence Awards and the 1to1 Media Customer Champions, highlight excellence among organizations and individuals that take a customer-centric approach to improving their business.
Backed by Peppers & Rogers Group, a global leader in customer strategy and relationship marketing, 1to1 Media combines thought leadership, field experience, and editorial expertise to deliver actionable content to its audience of more than 130,000 decision-makers.
© 2015 SanDisk Corporation. All rights reserved. SanDisk is a trademark of SanDisk Corporation, registered in the United States and other countries. Other brand names mentioned herein are for identification purposes only and may be the trademarks of their respective holder(s).
1 1to1 Media, 2015 Media Customer Champions Revealed, http://www.1to1media.com/view.aspx?docid=35593. 1to1 Media, 2014 CRM Excellence Awards, http://www.1to1media.com/cxexcellence/view.aspx?itemid=34850.